This thesis The optimization of the system of outpatient pharmacy services. One hospital in Phitsanulok. By applying industrial engineering tools to analyze the factors affecting the performance. And improve work procedures Data were collected at each stage. The standard time The data were then analyzed for patterns to clarify the statistical distribution. Input Analyzer tool, which is a standard tool of the Arena to take the form of distribution of the data analysis. The scenario modeling Compare performance before and after the update. And the principle of minimizing the loss of the eight principles ECRS is a tool to find solutions. Which will be used in the revision. 5 Guidelines for Development of the project implementation was presented to a pharmacist in the pharmacy department ago. And get out a review of pharmacists in improving the guidelines proposed
in the revised guidelines. And optimize system performance providing outpatient pharmacy major integration points are: 1. checking the authenticity of the drug from 2 points to 1 point 2. Reducing the number of computers on the record. 3. The transfer prescriptions to the pharmacist acting in the recording of prescription 4. Simulation in the Arena before the update. The average service time of 19.20 minutes and 15.64 minutes on average, improved, dropping from 3.56 minutes to 18.54 percent, making the waiting time for treatment of patients is reduced.
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