2. Black box buyer"s (buyer "s black box) means the buyer"s, which is a black box. The manufacturer or seller does not know, therefore, must try to find the sentiments of buyers. Buyer"s will be influenced by the appearance and the buyer decision process.2.1 characteristics of buyers (buyer characteristics) the buyer is influenced by the factors, namely factors factors of social culture Personal factors2.2 buyers purchase decision process (buyer decision process) consists of 5 procedures: problem recognition, search for information. Alternative evaluation decision and behavior after purchase.
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