Any claim lenses due to quality we must, have to sent mail to inform Rx lab to have 100% checked for, re-making lensesSo for this kind of, claim order could you pls just re-make order themselves following claim process and send mail to informed. Rx lab to have QC check before shipping as well.When we have no, claim team CS must take it into their responsibility but as we have claim, team nowWe hope that claim team should have role to do it and communicate with Rx lab as well.
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