The users have any questions about the case to the thread hung the server is down, that case was caused by what. Is it possible to do a loading test to test the patch that shipped to solve the problem.
User has more questions about cases that hung thread occurs, server is down or there are cases that caused by? There is a possibility to make loading test to test whether the patch that was sent to solve the problem.
The user has more questions about the case, the server has a thread hung down, in case the cause is the cause of what it is possible to do loading test to test whether the patch can be shipped to solve the problem.