Quality management refers to the activities or processes that are ongoing in order to emphasize the quality and improving the quality of all activities. Throughout all stages of the cycle, it works as a quality management system that is in every aspect of the Organization to improve the work and achieve a continuous image. All activities must have a quality and performance. By the senior management of the organisation see the importance and support those activities, everyone will need to cooperate and share responsibilities. Improving quality is a major goal of everyone's duty is to its cause depends on customer satisfaction and external.
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