So in a service business, so the goal of service excellence with a focus on the value of the relationship, rather than the costs incurred. To profit from the customer in the long run.
Therefore, in business services is the goal of service excellence by attention to the value of the relationship rather than an expense. I hope to gain in the long term.
Therefore, in the business services, it is the goal of service excellence, the value of good relationships more than the expenses incurred by the customer to expect profit long term.