Letter to Mrs. Josephine oetkhin, Francis to found the words to the subject officer. The customer does not get justice because the book flights with expedia through application and thailand settled successfully, but the complainant did not receive a confirmation of booking air tickets. A system error occurred, and then when the air tickets to travel the complainant back in flight (the airline Cathay Pacific), so buying a new ticket so. The complainant then asked for a refund, but the company denied.
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