The tools used to collect the data. There are two types of questionnaire (Questionnaire), which consists of a 3 part episode 1 the personal status of the respondents about the gender, age, marital status, education level, and income per month, which is a check (Checklist) episode 2 comment about the administration according to the principle of good governance. Of municipal services including using administrative processes (Administration Process) in which the questionnaire is about scaling up (Rating Scale) 5 levels consist of the use of the use of the main principals of transparency use the principles to engage the principle responsibility principle and use value. The number of all 50 (boon, visit SI SA-2545 (2002): 72-73)) Episode 3 open-ended query (Open Ended) in a query, the suggestions of the respondents regarding the development of management guidelines, based on the good governance of municipal services including.
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