Ie when the consumer satisfaction data. Subject matter of the feelings involved. And wanted to bring it to a Vegas party. They are willing to pass on information to his friend.
That is, when a consumer has in the data, there may be a matter of feeling comes and wants to tell, กับุคคล. They are willing to pass information to his friends.
In other words, when consumers should be enough in the data may be a matter of feeling involved and wanted to bring them to other กับุคคล told me to be willing to forward information to the friend of his