But if the error. The airline must be responsible for our passengers. The duties of a fight attendant at that time was already made apologies to passengers, the mood of the passengers cool down.
But if you miss it. Airline passengers have a responsibility for everyone. At the time of the fight attendant was apologetic mood of the passengers passenger cooling.
But if you made a mistake. Airlines have to be responsible for the passengers to everyone of fight attendant at that time was apologize to passengers and make the mood of the passengers calm down!