Listened to calls.These are difficu

Listened to calls.
These are difficult customers H/C are dealing with.
Need to make sure that she controls the calls and not the customer.

Is it possible that customers in this bucket are saying they have already paid? Seems strange if in later bucket to pay so easy.
Also are we asking for full amount due or just bucket amount?

I think they are both a little too polite for the stage of delinquency these accounts are sitting in!
They also need to be more aggressive in locking the customer into a day and channel they will pay at.
Just seem to leave it open and up to the customer to decide.
They need to know the potential consequence of not paying.

K Duangjai
Can you please revisit the script with our legal team again?
I think if customer does not agree to pay then our collector should be able to talk about the next “potential” actions that could occur.


Sunthonphakdi, Kongkidakorn

Yindee, Hathai

Charoensin, Nareerat

ผลลัพธ์ (อังกฤษ) 2:

Listened to calls.
These are difficult customers H / C are Dealing with.
Need to Make sure that the Controls She calls the Customer and not. Is it possible that customers are saying they have already in this Bucket paid? Seems Strange if in later Bucket to pay so Easy. Also are we asking for full amount Due or just Bucket amount? I Think they are both a Little Too polite for the Stage of Delinquency these Accounts are Sitting in! They also Need to be more. aggressive in locking the Customer Into a Day and Channel they Will pay at. Just seem to leave it open and up to the Customer to Decide. they Need to know the potential consequence of not Paying. K Duangjai Can You please revisit the Script with our. Legal Team Again? I Think if Customer does not pay then Agree to our collector should be Able to Talk About the next "potential" Actions that could occur. Sunthonphakdi, Kongkidakorn Yindee, Hathai Charoensin, Nareerat.