With sympathetic (sympathized), and an employee was responsible for any customer, employee, and then agree to have (key card) with the customer and say I apologize sincerely.
With compassion (sympathized) and the staff was responsible. Customers also agreed The employees do not provide (key card) to customers and sincerely apologized to customers.
Compassion (sympathized) and staff are responsible for the customers agree, then the employees had the (key card) with customers and apologize to customers sincerely.