1. define what will be measured.2. find the main factors in the design of the KPI by using the factors (CSF/KSF) crisis, and the Stakeholder process that varies in each industry.3. define a KPI that is possible.4. screening to find out the main KPI5. determine who is responsible.6. preparation of the KPI Dictionary
1. Determining what to measure 2. A key factor in the design of KPI using the crisis. (KSF / CSF), Stakeholder. And the process varies in each industry 3. KPI determine a possible four. KPI refinements to the responsible 5. 6. A KPI Dictionary