In the case of a customer order and then have delayed delivery. The company is willing to take responsibility by reducing the rate of 20% for the customer to receive the goods directly at.
If the customer ordered goods are delivered later than scheduled. The company accepts responsibility The 20% discount for customers to get product to meet the schedule.
If the customer order is then sent to a specified delay the company willing to take responsibility by discount 20%. For customers will receive the goods on time and location.