Solving the problem by using the Knowledge Gap should first query the shortcomings of service customer suggestions and bring a new improvement to meet customer needs for speed and accuracy needs to improve. The second GAP after that Standards should be able to measure the quality of service — along with the error corrected. Personnel updates to enhance the performance of the service.The third Delivery GAP In addition to the improvements was better continuously improve internal communication to empower employees and develop a new system, using technology, coupled with so much good.# The last Communications GAP By the significant information is managed according to the customers expect. The explanation correctly when appropriate. To improve the situation and the responsibility to get good service.
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