Announce the boarding to the passenger’s lines 1-20 respectively in their lines.
Stick carry-on tag on the luggage that the passengers can bring them into the plane.
Count boarding pass after employees ripped.
Write check in paper that passengers check in online on mobile.
Answer the passenger’s questions.
Take the passengers YP aged 8-12 to the gate.
Take the passengers who missed the flight get the baggage at lost and found counter.
Walk and announce the boarding to the passengers.
Problems.
Have Nok Air's passengers flight connections to use the service Thai Lion Air it make confusing to line check in.
Arrivals flights delayed need to change the boarding gate that is why the passengers confused.
Resolution
Trainee and employees must coordinate together and can tell correct information to the passengers.
Airlines must to have announced or an indication that flights delayed.
The passengers have a lot cause the congestion in front of counter.
Most of the passengers are Groups. It needs to arrange the passengers in lines and disperse to check-in. To reduce congestion at the front check-in counter.
Opinion (Job’s experience)
Trainee and employees must coordinate together and can tell correct information to the passengers. If the passengers need assistance. Employees must to help the passengers in all cases.