GENERAL MISSION- To assist the Hous

GENERAL MISSION- To assist the Housekeeping Manager in planning, organizing the overall Public Area Operations as well as maintaining established standards according our hotel.- To assist the Housekeeping Manager in coordinating the Housekeeping operations on Guest rooms, as well as to maintain high quality standard in accordance to Novotel Standard.RESPONSIBILITIES AND MEANS- To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.- To ensure that all employees provide a courteous and professional service at all times.- To assist in the training of the employees ensuring that they acquire the necessary skills knowledge to perform their duties with the maximum efficiency.- To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department's Operations Manual.- To ensure that the Department's Operational Budget is strictly adhered to and that all costs are strictly controlled.- To ensure that all employees have a complete understanding of and adhere to the Hotel's Employee Rules and Regulations.- To ensure that all employees have a complete understanding of and adhere to the Hotel's policy relating to Fire, Health and Safety.- To carry out any other reasonable duties and responsibilities as assigned.ADMINISTRATIVE RESPONSIBILITIES- To ensure that standards are in accordance with the operations manual.- To read communication book on daily events of public areas and cleaning contractor.- To schedule staff annual leave and overtime- To do monthly inventory.- To compile and post daily work schedules.- To investigate and submit report on guest comment reports.TECHNICAL RESPONSIBILITIES- To supervise public area deputies for Housekeeping Manager in his absence.- To delegate duties to subordinates.- To check work performance of subordinates and their grooming standards.- To conduct orientation for newly recruited staff for public areas, inclusive of use/storage of equipment.- To monitor that staff use equipment with care.- To ensure high standard of cleanliness in public areas, function rooms, F&B outlets, offices, car parks.- To co-ordination/check the work of the contractors and attain daily/weekly inspection- To liaise with F & B and Engineering Department on function on daily operations.- To issue job order and repair order for maintenance to Engineering Department.- To check and follow up on repair order and maintenance of public areas.- To contact supplier on repair of machine and issue outgoing record.- To supervise the employees within the department ensuring correct standards and methods of service are maintained as stated in the department's operation manual.- To check long staying guest rooms and inspect VIP arrival rooms.- To inspect corridors, back areas and staircases as frequently as possible to ensure all areas are kept clean and in satisfactory condition.- To liaise with Laundry on the Guest Laundry.- To handle guest complaints.COMMERCIAL RESPONSIBILITIESN/AHUMAN RESOURCE RESPONSIBILITIES- To plan training programs for staff.- To conduct on-job/classroom training for all new staff.- To inform Housekeeping Manager and Human Resources department of all training sessions.- Sees that employee complaints and needs are passed to Housekeeping Manager.- Have a good relationship with all colleagues.- Understand, supportive, encouraging and helpful to all.RELATIONS- Reports directly to the Housekeeping ManagerREPLACEMENT AND TEMPORARY MISSION- Perform other related duties and special projects as required by Housekeeping Manager both within and outside the Hotel.

GENERAL MISSION.- To assist the Housekeeping Manager, in planning organizing the overall Public Area Operations as well as maintaining. Established standards according our hotel.- To assist the Housekeeping Manager in coordinating the Housekeeping operations on Guest rooms as well, as to maintain. High quality standard in accordance to Novotel Standard.RESPONSIBILITIES AND MEANS.- To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.- To ensure that all employees provide a courteous and professional service at all times.- To assist in the training of the employees ensuring that they acquire the necessary skills knowledge to perform their. Duties with the maximum efficiency.- To supervise the employees within, the Department ensuring that the correct standards and methods of service are maintained. As stated in the Department "s Operations Manual.- To ensure that the Department "s Operational Budget is strictly adhered to and that all costs are strictly controlled.- To ensure that all employees have a complete understanding of and adhere to the Hotel "s Employee Rules and Regulations.- To ensure that all employees have a complete understanding of and adhere to the Hotel "s policy relating, to Fire Health. And Safety.- To carry out any other reasonable duties and responsibilities as assigned.ADMINISTRATIVE RESPONSIBILITIES.- To ensure that standards are in accordance with the operations manual.- To read communication book on daily events of public areas and cleaning contractor.- To schedule staff annual leave and overtime.- To do monthly inventory.- To compile and post daily work schedules.- To investigate and submit report on guest comment reports.TECHNICAL RESPONSIBILITIES.- To supervise public area deputies for Housekeeping Manager in his absence.- To delegate duties to subordinates.- To check work performance of subordinates and their grooming standards.- To conduct orientation for newly recruited staff for public areas inclusive of, use / storage of equipment.- To monitor that staff use equipment with care.- To ensure high standard of cleanliness in public areas function rooms F&B outlets,,,, offices car parks.- To co-ordination / check the work of the contractors and attain daily / weekly inspection.- To liaise with F & B and Engineering Department on function on daily operations.- To issue job order and repair order for maintenance to Engineering Department.- To check and follow up on repair order and maintenance of public areas.- To contact supplier on repair of machine and issue outgoing record.- To supervise the employees within the Department ensuring correct standards and methods of service are maintained as. Stated in the Department "s operation manual.- To check long staying guest rooms and inspect VIP arrival rooms.- To, inspect corridors back areas and staircases as frequently as possible to ensure all areas are kept clean and in satisfactory. Condition.- To liaise with Laundry on the Guest Laundry.- To handle guest complaints.COMMERCIAL RESPONSIBILITIES.N / A.HUMAN RESOURCE RESPONSIBILITIES.- To plan training programs for staff.- To conduct on-job / classroom training for all new staff.- To inform Housekeeping Manager and Human Resources Department of all training sessions.- Sees that employee complaints and needs are passed to Housekeeping Manager.- Have a good relationship with all colleagues.- Understand supportive, encouraging and, helpful to all.RELATIONS.- Reports directly to the Housekeeping Manager.REPLACEMENT AND TEMPORARY MISSION.- Perform other related duties and special projects as required by Housekeeping Manager both within and outside the Hotel.