1. Front Office Manager (Front Office Manager)
is responsible for supervising the implementation of the reception is going smoothly. And effective Also, as a department head. Closely related to the selection of people to work and provide training. The department's budget And control costs to comply with it. And anticipate the future occupancy 2. receptionist. (Reception) When guests walk into the hotel reception desk is the first person to speak with. The reception will be greeted and welcomed guests. Registration desk and pay a total cost of only the key questions and deal with the unwelcome guest. Gather information on the cost of food and drinks from the restaurant and bar. As well as costs related to the laundry service. In addition, it may be thought to coordinate with other departments on matters relating to your guests with luggage 3. (Hall Porter) baggage staff will welcome guests into the hotel. Provide information on the way to the hotel in the hotel if the guest room, it must help other guests luggage to the room, and when the last guest leaves, it must be carried down from the room as well. There are also other things to do, such as the Order of the bellman with guest appearances. Care guest room key For instructions on how to travel to various destinations and other details related help desk call a taxi. Help booking car / boat / plane. Helped organize a meeting with helping to move tables, chairs, etc., for the chief of baggage in English called Bell Captain hunt where all the above countries. If the large hotels, it will be split into several positions, such as A. Porter (Doorman) a main function. Allows guests to open car doors while the vehicle was parked at the entrance of the hotel. Which may include open door when guests are going to walk into a B. The facilitator (Concierge) is responsible for everything from baggage to call a guest book theater tickets booking attractions. Featured Shops guests want to go buy c. Exclusive concierge (Quest Relations Officer) are responsible for some of the same facilities staff. But to focus on the fact that the service's role, so it is. The resolution of the unwelcome guest. If the employee has the talent and work. It will help reduce the problem to the President or the Executive have. It will also deploy offensive or comments. Into the audience instead 4. Employees baggage Evening (Night Porter) during the night, according to various hotels will have little contact with the hotel. The Most hotels will have staff on call as needed, just a few people. Each have several functions. I do not represent the position that the duty by Night Porter will inherit different reception from about 23.00 hrs. Or 24.00. Go to the next morning. For that matter, some of which, incidentally, have managed to stay the night. And some of the check-out at dawn with. To get care Supervision of the general security. Supply drinks and snacks to guests who may ask during the night. And acting skills that will help prepare the room for a meeting or a party in the morning 5. telephone (Telephone or Telephone Operator) is responsible for that phone call comes in and gets the party. Departments notes when someone calls to guests who incidentally is not in the hotel at that time. Wake-up call with overseas visitors by the time the guests ordered 6. reservation. (Reservations Clerk) in charge of booking the customer. They must be confirmed in writing or by fax 7. Staff. (Cashier) is responsible for issuing the bill and collect money from the guest. Includes a desk and a currency change.
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