So the results of the questionnaire showed trends are unhappy or neutral satisfaction significantly. So the gauge satisfaction "likert scale", which is a measure commonly used in the research.
So the result of a query that represents the trend of customer satisfaction. Not satisfied, or is it a significant medium-gauge satisfaction levels. A "Likert scale", which is a popular type of gauge used in research.
The survey results show that the trend of satisfaction is not satisfied or a medium sized, so it is a significant measure their level of satisfaction with "Likert scale" which is a measure of the popular use of the research