It is a responsibility that they were assigned to, and to be a good example to all friends who had encountered the problem should solve the problem, however, passenger satisfaction and strict supervision in that file.
It is my responsibility to set a good example and entrust them with friends. The problem now How to resolve a passenger satisfaction. And files at the intensive care.
Because is responsible, you assign to a good example and with friends both at the problems found. How should solve passenger satisfaction. And files in strict supervision.