This project is the lead management process with the best method of ITIL (Information Technology Infrastructure Library) and the application in management and improve the process for providers of information technology.And proceed systematically. Which brings this standard is used in the operation of the staff. The service must match the terms of service, which defined in the project, which will make their performance correctly.And work efficiency. It is also the source of the knowledge of computer, in the form of expert system. It can increase the knowledge and ability to officers and computer users interested เรียนรู้และ applied.
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