To become a more important in the rise of the Internet and CRM activities, CRM has increased the options for their own activities. Factors of success is the integration of such activities as traditional channels. CRM activities, as well as two different types.As a customer service problem, contact us. Proactive service managers have decided not to wait for customers to contact the company, but is aggressive and contacting customers themselves in order to create a dialogue and solve the problem.
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