Reception (Reception) generally take guests into the hotel. Often went to contact the reception desk (Reception desk), which is located inside the building near the entrance to the hotel itself. Reception, guests are served. Check booking. And ask guests to register and then pay room. In case guests do not book before, but availability. It will take steps to work with a book before in some hotels. People greet the arrival of the first staff, including baggage or porter, which will stand in front of the main entrance. If guests book a room in advance would have contact with the front desk staff before, including telephone. And reservation officer said. If the reception The mission of the hotel is similar to already half completed, but if the reception is bad, it is very difficult to alter the feel of the return as well. For guests staying at the hotel. The most important way to greet the smiling hospitality shown by the candor that appears on the face of the receptionist. Along with fast service Efficient and friendly throughout, reception or front office is probably comparable to the center of nerves (nerve center) or coordination center of the hotel ever. And plays a key role in coordinating with other departments in the hotel, for example, if a guest complained or said (or compliment) at the reception. Staff need to be sent to the authorities concerned activists acknowledge it as soon as possible to the reception was good to be able to tell guests what to look attractive or interesting to do in the vicinity of the hotel. The hotel is located in the city. Including its famous food and individuality. As well as information about the trip concluded front desk staff and baggage staff must be knowledgeable and know the information. The guest needs to know Also, you must be ready to pay attention or talking to guests always. Although sometimes it may be some other jobs in the reception are generally as follows: 1. Front Office Manager (Front Office Manager) is responsible for supervising the implementation of the reception is going smoothly. Moreover, and as head of the hotel. Must also involve the selection of people to work and provide training. The department's budget and control spending to comply with it. Predictions of occupancy (occupancy levels) in the future and trend analysis of past business with two. Reception (Reception) receptionist is the first person to speak with the guests entered the hotel. The receptionist will greet you and to welcome guests as a very important step. Guest register and pay a cost and manage key questions about the unwelcome guests preparing a bill on the cost of the property. Liaise with other departments on various matters. Guests at about three. Baggage staff (Hall Porter) baggage staff will greet guests into the hotel. For information about the property with the way to destinations. In the hotel If a guest room, it will help a variety of guest luggage up to the room when guests stay. And help unload the room when the guest leaves also. There are also many other miscellaneous tasks include writing a message with the order of the guest appearances. A guest room key care Advises guests about places to go and other relevant details. Help desk call a cab Help book tickets, car / boat / plane. Tickets to the theater / film. Distribute or mail a letter to guests. Helped organize a meeting room with tables, chairs, etc. to help transport luggage in chief of the English called the Bell Captain (Blake Kaplan Calendar / Beverage Bottle Cap) Incidentally, all the foregoing that. If a major hotel in Bangkok will be split into several positions, such as g doorman (Doorman) are the main functions. Allows guests to open car doors while the vehicle reached the main gate of the hotel. This may include the open door while the guests are going to walk into any network. Concierge (Concierge) is responsible for guests. Since retrieving baggage car booking theater tickets, tour attractions. Featured shops where guests want to go shopping, etc. Concierge read "pile Miami Beach," which is a French word. It means doorman This position is Thailand if the right word is "hostess" which the dictionary translates endorses place 2525 as "a welcome reception desk administrator" because the job of concierge quite match the image. Is A hospitality c. Front desk specialties (Quest Relations Officer or GRO) has some similarities with the Concierge, but seeks to provide voting information in the sense that it has been served is really so in some cases, a guest key GRO role. One key is to solve the problem of unwelcome guests (complaints) which has the ability and work as if GRO. To reduce the problem to the President or the Executive lot. Moreover may vary dissatisfaction or complaint (complaint) as a compliment (compliment), too 4. baggage sector employees night (Night Porter), because during the night. Especially after midnight already. Visitors will have little contact with the hotel. Most hotels have staff on call as needed, only a few people. Each must perform multiple functions is no need to replace the person on duty with Ni.
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