I spend all my time trying to get good trip advisor reviews, Joe and Georgina spend all there time talking with the guests making sure they are happy and when necessary giving them refunds to stop them writing bad reviews.
All you have to do is is refund the money and cant do that without me having to continually chase you up, this is seriously jeopardising our bookings and our whole business.
I give you jobs to do and you never do them on time, you do not run your team in a professional manner.
The night audit (Tar) plays on facebook and you tube because you do not allocate him enough work.
The waiter (New) was taking petty cash for the POS and you didn’t know about it, and if you did know and didn’t tell me that is even worse.
I asked you last week to call Genex to send somebody to train the staff to use the PMS and still I have had no answer.
I asked you one week ago to instruct Ya Ya to give me a break of the accounts in separate departments and that is still not done.
I asked you to instruct Rung to do a bank statement showing incoming and out goings for 2012 and that is still not done.
The reservation department based at lanna give you many instructions and they never get processed in a timely manner even to the extent that I now have to get copied into your e mails to make sure you do your job when we need it done and not when you feel like doing it.
You complain that you have to help Muzafa when I have to pay him again for the job you are supposed to do.
I am sorry Ben but this can not go on and please conceder the to be a official warning that if the things mentioned above are not improved dramatically I will have to find a replacement for you.
RUNG
Please give Ben a official warning letter in Thai based on all the things mentioned above.