I checked again and found that the user name of the user who notified the human resources department already exists. You can reset the password in the Administrator program, to send you a temporary ID to the user.
I've checked again and found that file user username HR informed that there already. You can reset the administrator password in order to send a temporary password to the user.
I have checked again from user files and found that the user name human resources department said that they already have. You can reset the password in the program administrator to send the code temporarily to the user.