3.2.1 the relationship with customers to get new customers, maintain existing customers and เพิ่มความผูกพัน with customers.The organization provides guidelines for preparing process relationship with customers to get new customers, maintain old customers. And increase the commitment to customers and how to create understanding in their organization in the process of creating a relationship with customers to get new customers. Maintain existing customers and increase the commitment to customers. That is not a bad image organization.3.2.2 procedure to handle customer complaints.The organization provides guidelines for establishing management process to customer complaints. The procedures in claims and problems, there are claims from customer to suit the needs of the customers and the image of enterprise.
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