-Is a combination of policies, processes and strategies that have been adopted to achieve the Organization's batdoi unity of revolutionary associated with the customer and to provide a tool for finding customer information, which will include the use of technology to find new interesting and can help businesses with profit increases. The business process that is used to find and manage contact with current and prospective customers is usually used to help IT stay in the system, the CRM process management that consists of gathering, storing, and retrieving information about a customer, and the function of thousands of.Thathi is with each Department in an organization. The existing main goal of CRM is to improve the efficiency of services provided to clients and to use the information obtained from the contact with the customer for marketing to the target group. This database must be accurate and up-to-date can be browsed from all units in the organization that are related to the customer from the customer database, because each customer, the customer is not the same Value, which contains the initial customer, customer help PR and repeat customers.
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