Jeremy: Samantha, I think it's a fair point, but again, governments also have limited resources. And the fact is, we've had eighty years of experience working directly with disadvantaged families and their children, so we have a lot of expertise. In fact, you know, often the government comes to us for advice. You can say we work in partnership with them.<br><br>Samantha: Really? That's interesting. OK, now let me ask you a very important question, Jeremy. Where does Australia Cares get its money from?<br><br>Jeremy: Most of our money comes from generous donors and sponsors. For example, sometimes businesses-local businesses or bigger ones-sponsor our work or give us free advertising or some funding. And every year we have a big fundraising drive to raise money. We also get a small amount of money from the government-about five per cent of our total funding- and then of course we raise money through our shops, where we sell used clothing and donated books and other stuff like that.<br><br>Samantha: So, what do you say to people who claim that NPOs like Australia Cares waste a lot of the money people give them because ... well, this is what they say ... because most of it goes on administration costs and on paying high salaries to staff, instead of going directly to the families you're trying to help?<br><br>Jeremy: Right, I've heard that criticism too, and what I'd like to say to those people is that we guarantee that seventy-seven per cent of our funding goes directly to our programmes. We have strict guidelines about how we use our money, and we run a very efficient and economical organisation. For example, as I told you before, a lot of our work is done by volunteers, and they give us their time for free.<br><br>Samantha: Yes, I wanted to ask you about your volunteer workers. Who are these people?<br><br>Jeremy: They might be older people who've retired, or just people who want to give something back to society and who volunteer to work for us in their spare time. They offer us a wonderful service.<br><br>Samantha: Yes, what they do is fantastic, but ... now I'd like to put another proposition to you about NPOs and the work they do. How about those organisations-those NPOs-that work in overseas countries? You know, like after a cyclone or a tsunami or some other big disaster. Some people say that the NPOs come in and work in communities they don't know anything about and then leave. Perhaps they feel better and the people who donated the money feel better, but do they actually do any good?<br><br>Jeremy: Samantha, I'd like to answer that question, but I feel I can only really speak for Australia Cares, and we only work in this country among people we know very well.<br><br>Samantha: Yes, I guess my question was a bit unfair. But, does your work actually change things? I mean, does it improve society?
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