The metrics presented here adopt the SCOR model’s four meta-level processes and are grouped hierarchically as primary and secondary KPIs. Also, the key assumption is that a company’s supply chain relies on both forecasting and order information, rather than order only, meaning that both push-based and pull-based planning are likely present. In today’s typical manufacturing setting, where sales and production activities are globally operated, one’s supply chain most likely needs forecasting as well as order information in order for advanced sourcing of raw materials and inventory management (see Figure 3).