Do not understand with a reply that does not receive the document that is sent via ems back again. Instead of direct contact and appointment items removed from.
Do not understand the response that does not change the product according to the document stated. And transmitted through direct contact rather than ems back and strikes out a replacement product is better.
Understand and reply that no replacement document, notice, and passed through the EMS back again, instead of dealing directly and make merchandise change better .