Research on customer satisfaction in the service of the University Library Thani
year 2558 with the objective. To determine the level of student satisfaction with the service Pathumthani University Library and to compare the satisfaction of students with access to the University Library in Pathum Thani by personal factors. The target group for this research. The researchers used targeted research university students Thani. And instruments used in this study. Satisfaction in the Services Resource Center. Pathumthani University 2558 academic year is divided into three episodes, including the first questionnaire about personal basis. The two respondents were satisfied with the student to use Pathumthani University Library and the response to the three recommendations made by the researchers distributed questionnaires to students on campus. And received a questionnaire to 354 copies, which were collected. Gathering questionnaire On November 1, 2558 to November 25, 2558, complete all information. The program finished with calculations To determine the frequency, percentage, arithmetic. And standard deviation The user feedback, Pathumthani University Library. Academic Year 2558 found that users are mostly male, 136 female and 38.4 percent with a total of 218 people, representing 61.6 per cent respectively educated in business administration and accounting. Most 35 per cent respectively. The satisfaction survey in the Library Service in Pathumthani University found that the respondents are satisfied to use Library. The overall level of satisfaction at the highest level. And satisfaction found that the information system. The overall level. Get the most satisfaction. The service processes The personnel of the Library and the Library of the respective differences by sex, overall. Both male and female The satisfaction of the service Library no difference by age showed that the overall satisfaction of students, aged 18-20 years, 24-26 years age difference with different respectively BY overview. The Board found that the Faculty of Business and Accountancy. The difference with the Board of Nursing Faculty of Business and Accountancy The difference with the Faculty of Health Sciences Faculty of Nursing The difference with the Faculty of Political Science Faculty of Nursing The difference with the Faculty of Engineering And Political Science Public health differences with different respectively by year found that overall satisfaction of students, one is no different to last year, two years, three years, three years, four no different.
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