2 case get a bit of IPC Global Support SLA from the time the CTC submitted questions to get answers to Support IPC Global time is how much? "and then Commit to the CTC to Bank?
The second case of IPC Global Support SLA ask me from time to answer questions by the CTC to IPC Global Support set the duration How much? CTC will then Commit to the Bank do?
The 2 case. Get to know the SLA of IPC Global Support. From that time CTC send questions to answer IPC finally Global Support determine how much time. ? CTC will Commit with Bank?