Duties and responsibilities of the employee, the baggage (Bell man or Porter) that it is important to move or lift luggage or baggage, both from the front entrance (lobby) Guest register up to the time of its arrival the rooms (Check in) or from the room down the Hall reception area. Time to leave (Check out), in addition to lifting the baggage in the manner mentioned. There are also other duties are baggage staff and taking a guest into a room. When they reached the room, baggage staff must check the availability of the rooms do not have a device that does not work, and may need to explain how to use the equipment in a room apart. Luggage good employees must have knowledge of the details of the hotel, including the opening hours of the restaurant, bar and other facilities, as well as the price of their facilities, because the query is always. In addition, employees at the baggage should be knowledgeable about the places of interest outside the hotel and how to get to those places. Know the fares of transport services and other information outside the hotel. In some, there is a large General Service staff (Concierge) such information, services, news, rather than as a function of the Bell man in addition to the Concierge will provide guests with information and may need a little service for guests, such as tickets to travel or visit the show. To copy, fax or to the hotel's car park (Limousine) to the airport. The operation of the General staff, this will create the feeling that the guests are important and people waiting.
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