Gearbest Customer Support At :11/1

Gearbest Customer Support At :11/13/2015 01:51:10 UTC
Dear Pupha,



We apologize with this delay and sincerely regret you have not received your order.

Unfortunately it appears that your order has been lost on the way.



After reviewing your order in detail, we found out you haven't purchased any insurance during the check-out. Please understand that in such case we can only compensate you partially.

The shipping company is actually responsible for this loss which is sadly beyond our control.

However as you are a valuable customer for us, we are willing to help you the best way we possibly can.



Here are the best solutions we can offer you in this situation:

1)Accept a 50% refund of the product value on your Wallet ( Store credit)

The product value is $25.14 we can refund USD12.57 on your wallet and exceptionally reward you with extra points

(e.g. If your item is 1usd = 5 points ,3usd=3*5 points => get 15 points etc).

You can use both your wallet and points to purchase your future products.

Learn more about wallet benefits :http://www.gearbest.com/m-article.htm?id=111

Check out to use point :http://www.gearbest.com/about/about-points.html?157wrew

The refund can be completed within 1 working day.



2)Reship the order

We can resend the order for you. For this, please kindly send us USD12.57 so that we can arrange the shipment. We will send you an invoice by email if you choose this option.

Please kindly let us know your decision.

Once again we apologize for any inconvenience caused.

Thank you for your understanding and cooperation.

Best Regards

Sydnie

Gearbest Customer Service

ผลลัพธ์ (อังกฤษ) 2:

At Gearbest Customer Support: 13/11/2015 1:51:10 a.m. UTC
Pupha Dear, We apologize sincerely regret with this Delay and You have not received your Order. Unfortunately it appears that your Order has been Lost on the Way. After reviewing your. order in detail, we found out you have not purchased any insurance during the check-out. Please Understand that in such Case we Can only compensate You partially. The shipping Company is actually responsible for this Loss which is sadly Beyond our Control. However as You are a Valuable customer for US, we are willing to Help You the Best Way we possibly. Can. Here we Can Offer You are the Best Solutions in this situation: 1) Accept a 50% Refund Value of the product on your Wallet (Store Credit) The product Refund Value is $ 25.14 Can we USD12.57 on your Wallet and exceptionally reward. You with extra points (eg If your item is 1USD = 5 points, 3USD = 3 * 5 points => Get 15 points etc). You Can use both your Wallet and points to Purchase your Future Products. Learn more About Wallet Benefits: HTTP. : //www.gearbest.com/m-article.htm? ID = 111 Check Point out to use: HTTP: //www.gearbest.com/about/about-points.html? 157wrew The Refund Can be completed Within 1. Day working. 2) reship the Order We Can resend the Order for You. For this, please kindly send us USD12.57 so that we can arrange the shipment. We Will Send You an Invoice by email if You choose this Option. Please kindly Let US know your decision. Once again we apologize for any inconvenience caused. Thank You for your understanding and Cooperation. Best Regards Sydnie Gearbest Customer Service.