Dialogue About Handling Complaint
Guest: "When I first arrived I was assured that a bottle of Chivas Regis would always. Be in the mini-bar.
Boeing Boeing Well I 'm here now and the bottle isn' t. What kind of hotel are you running here anyway!
Staff: I. " Sincerely apologize for the oversight sir. We have been exceedingly busy today because of the
Boeing Boeing convention.I 'll have a complimentary bottle delivered immediately. Please accept it with our
Boeing Boeing compliments.
Guest: "Well I should,, Hope it would be complimentary. Thank you. Good bye.
Guest: "This tea is sweetened and I, specifically wanted unsweetened. Tea.
Staff: "I 'm sorry ma am.' 'I ll bring an unsweetened tea immediately. Please excuse the mistake.
Guest:" No problem things,, Happen.
Staff:He Here 's your tea Ma' am. Let me know if I can be of further assistance. Enjoy the rest of your meal.
Guest: "Thank you.
Guest: I." Had reserved a, tennis court but it has has been taken over by someone else.
Staff:), Yes Sir I understand. But we have a. Policy that if a party is more than 15 minutes late for a starting
Boeing Boeing, time we schedule the courts for other waiting guests.I 'm so sorry for the inconvenience. Would you
Boeing Boeing like to reschedule?
Guest: "I) requested) the eggs over hard these are,, Over easy.
Guest: "Sorry about that Sir let me, make you some more right away.
Guest:" We ran out of toilet paper. Is it. Possible to get more?
Staff: "Of course Ma ', am. I' ll send more up immediately. Is there any thing else you require?
Guest: Now." That you, mention itCould you also bring up a six pack of Heineken?
Staff: "Yes Ma ',' am I ll notify room service and have them send some to your. Room.
Guest: "That would, be great thanks.
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