But if the error. The airline must be responsible for our passengers. The duties of the crew at that time is to apologize to passengers, and then make the mood of the passengers cool down.
But if you miss it. Airline passengers have a responsibility for everyone. At that time, the duties of the crew and passengers made an emotional apology to the passengers cool down.
But if you made a mistake. Airlines have to be responsible for the passengers, crew, everyone duty at that time was apologize to passengers and make the mood of the passengers calm down!