To listen to opinions, recommendations, or suggestions of using both technical and service aspects into consideration, and take action to meet the needs of customers who use the service. By the laboratory will take the information received a response (Feedback), both positive and negative side to customer service or from the user survey, customer satisfaction, service users, FM-CL-13-1 to improve management systems and how to test and service to meet the needs of our customers who continue to use the service.
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