A Study of Customer Satisfaction wi

A Study of Customer Satisfaction with Life Insurance In Chandigarh Tricity
Abstract
Over the last few years, developments in the insurance sector have resulted in a paradigm shift
in the way the business is conducted. Customer servicing today has become the focal point of
insurance companies. However, there is absolutely no exaggeration in mentioning that the
amount of customer grievances in the insurance domain has gone up steeply. Redressal of
customers’ grievances is just a reactive way of insurers providing the minimum expected
customer service. The need of the hour is a more proactive approach aimed at seeking what
additional elements would delight the customer more and more. This study explores factors,
which are important determinants of customer satisfaction in case of life insurance customers,
to see how much effect the factors have on overall customer satisfaction; and identifies the
common grievances of customers with regard to their life insurance policies. The study was
restricted in the tricity of Chandigarh, Mohali and Panchkula. The factors identified for overall
customer satisfaction are customised and timely service, Brand USP Considerate employees
Price Immunity and results indicate that satisfaction with product offerings is the primary
driver of overall customer satisfaction in case of insurance policies, even if the after sale
service is not up to the satisfaction level. Customers were satisfied with their insurance policies
but they were not satisfied with the quality of agents.

ผลลัพธ์ (อังกฤษ) 2:

A Study of Customer Satisfaction with Life Insurance In Chandigarh Tricity
Abstract
Over the last few years, in the Insurance Sector Developments have resulted in a Paradigm Shift
in the Way the business is conducted. Customer servicing today has become the focal Point of
Insurance companies. However, there is absolutely no Exaggeration in mentioning that the
amount of customer grievances in the Insurance Domain has gone up steeply. Redressal of
customers' grievances is just a reactive Way of insurers providing the Minimum expected
customer Service. The Need of the hour is a proactive approach aimed at seeking More What
would Additional Elements Delight the customer More and More. This Study explores factors,
which are important determinants of customer satisfaction in Case of Life Insurance customers,
to See How much have on overall customer satisfaction factors the Effect; and identifies the
common grievances of customers with regard to their Life Insurance Policies. The Study was
restricted in the Tricity of Chandigarh, Mohali and Panchkula. The factors identified for overall
customer satisfaction are Customised and timely Service, Brand USP Considerate employees
Price Immunity and results indicate that satisfaction with product Offerings is the primary
Driver of overall customer satisfaction in Case of Insurance Policies, even if the after sale
Service is not up. to the satisfaction level. Customers were satisfied with their Insurance Policies
but they were not satisfied with the quality of agents.

ผลลัพธ์ (อังกฤษ) 3:

A Study of Customer Satisfaction with Life Insurance In Chandigarh Tricity

Over Abstract the last, few years developments. In the insurance sector have resulted in a paradigm shift
in the way the business is conducted. Customer servicing today. Has become the focal point of
insurance companies. However there is, absolutely no exaggeration in mentioning that the
.Amount of customer grievances in the insurance domain has gone up steeply. Redressal of
customers grievances is just. ' A reactive way of insurers providing the minimum expected
customer service. The need of the hour is a more proactive approach. Aimed at seeking what
additional elements would delight the customer more and more. This study, explores factors
.Which are important determinants of customer satisfaction in case of life insurance customers
to, see how much effect. The factors have on overall customer satisfaction; and identifies the
common grievances of customers with regard to their. Life insurance policies. The study was
restricted in the tricity of Chandigarh Mohali and, Panchkula. The factors identified. For overall
.Customer satisfaction are customised and, timely service Brand USP Considerate employees
Price Immunity and results indicate. That satisfaction with product offerings is the primary
driver of overall customer satisfaction in case of, insurance policies. Even if the after sale
service is not up to the satisfaction level. Customers were satisfied with their insurance policies
.But they were not satisfied with the quality of agents.