As a welcome step in the creation of quality house, which will identify the characteristics of a product or process. In measuring the achievements and goals in the design or in the production. Creation of which requires gathering HOQ cry or Voice of Customer (VOC) before you can create a team. developed HOQ will respond to technical friends, that matches the customer's claims sound (Matrix) consists of smaller cross sections or tables are included within the various guidelines that each approach will be packed with information and news relating to other areas.
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