The airport's customer group.The customer of the airport is divided into 3 groups.1 Business to Business (B to B)1.1 the airlines.Tycoon 1.22 Business to Consumer (B to C)2.1 the passenger2.2 the user service.2.3 those duties at the airport.3 Business to Government (B to G)3.1 Government agencies.1. Business to Business (B to B)The airport has a trade or business transactions with, or the various operators at the airport.Which airlines or operators of these are business or transactions with passengers, or users of the service.Partner contract between airlines or operators will be the revenue the airport because it will be OK.Business segment revenue sharing The rent, compensation.4.1.1. the airline.Provide service to passengers, such as flying Air Asia Thailand Thailand etc.Examples of activities that are related to.• Office for ticket counter check-in counters for passengers.• Hire a work area for the passenger lounges• The actions associated with events such as up-down and parking of aircraft. Baggage handling, etc.• Cargo compartment space rental and equipment associated with aircraft.1.2. the entrepreneurs.• Sales of goods and services, such as passengers, restaurants, souvenir shop. Foot massage, etc.• Provide services such as airline company offers fuel services, etc.Examples of activities that are related to.• Rent space to open commercial activity, such as shops, services, food, drinks, and to provide services to passengers.• Rent, Office space for entrepreneurs that are associated with activities such as refueling aircraft. Maintenance purposes.Airport baggage handling and other services to provide services to various airlines.• Business space rental parking lot.2. Business to Consumer (B to C)This is reflected in Consumer Services in the airport, which includes: Passengers. Who is a worker at the airport.Most groups use this service is basic services such as security, cleaning convenience and service users.This group may be a customer of the Group B TO B of another airport, such as buying goods from entrepreneurs. Use of the car parking etc.2.1. the passengerTravelers with airportExamples of activities that are related to.• To provide facilities and services that passengers want.• The facilities inside the airport, such as bathrooms, corridors, brightness, etc.• The announcement. Important notice about your journey.2.2. the users of the serviceVisitors to various transactions, such as the airport, arriving passengers. Visitors Bureau.Examples of activities that are related to.• Travel to the airport.• The facilities inside the airport, such as bathrooms, corridors, brightness, etc.• Wait for the bus• Parking lot.2.3. the user's duties at the airport.Those who work in the airport, such as airport employees. The airline's staff officer, immigration officerCustoms officers at the enterprises, shops and services, as well as security personnel, etc.Examples of activities that are related to.• The facilities inside the airport, such as bathrooms, corridors, brightness, etc.• Safety in operation at the airport.5.3. Business to Government (B to G)The airport will be performed in conjunction with from the Government to facilitate, and security.Passengers and the general public.The collaboration between agencies such as this. The way the airport will facilitate operational safety area.Clean, safe and comfortable, with incoming agencies operating at the airport will not have to collect the compensation.Or causing any income from the operations of the various departments of both ends.Therefore not be invoked when all authorities that as a customer but as a collaboration between agencies in order to facilitate the.More citizens.3.1. GovernmentInspect the passengers-the country and entering the country, including passenger safety and operator.Jobs at the airport, such as the police, immigration, customs checkpoints, the food and drug administration of animal quarantine checkpoint police plants.Related activities.• The facilities inside the airport, such as bathrooms, corridors, brightness, etc.• Safety in operation at the airport.3.2. State-owned enterprisesAll passengers that are related to aviation. Other services, such as tourism and aviation authority of Thailand's radio company.The tourism authority of Thailand co., Ltd. Tot public company limitedRelated activities.• The facilities inside the airport, such as bathrooms, corridors, brightness, etc.• Safety in operation at the airport.
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