The answer is about scale style (Rating Scale), there are 5 levels, with the following points. The greatest satisfaction. Is equal to 5 points. Very satisfied. Equal to 4 points. Satisfactory medium is equal to 3 points. The least satisfaction with value equal to 2 points. The least satisfaction. Is equal to 1 point.Then an analysis by mean and standard deviation as the list message list.And interpreted using the following criteria. 4.50-5.00 average mean having the most satisfaction. Average 3.50-4.49 means very satisfied Average 2.50 – 3.49 are moderately satisfied. Average 1.50-2.49, it means there is less satisfaction. 1.00-1.49 average means are least satisfied.
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