It has been proven from past research concerning service quality and customer satisfaction. Customer satisfaction and quality-related services from the definition of their relationship with the other side in business, some people write the given agreement, service quality, customer satisfaction of Parasuraman et al., (1985), in their study suggested that when a high quality awareness, it will bring.To increased customer satisfaction. Some people write to understand an idea brought to the city (1995), and they accepted that "customer satisfaction based on quality of service provided by a service provider" (Rao & saravana, 2550, page 436, Lee et al., 2543, page 226) looked into (Figure 1) are related to these author's perspective, we can see that the meaning of customer satisfaction related to forecasting and perception of service quality, due to it is one of the factors that influence satisfaction.
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