5. Timely reply document editing things don"t follow the requirements.The case is Major - CAR to reply, causes, solutions and prevention in 1 days.The event is CAR to reply Minor - causes, solutions and prevention in 7 days.* * - except in the case of Minor CAR caused by customers" complaints and requests the night or restore order to reply within 3 days.The case is Observetion / PAR to reply, causes and prevention of problems within the 15 days.
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