Technology is one the most important enablers of the active knowledge management processes. Gold, Malhotra, and Segars (2001) stated that “Technology comprises a crucial element of the structural dimension needed to mobilize social capital for the creation of new knowledge” (p. 187). The concept of social capital emphasizes that “Networks of relationships are valuable resources supporting any social affair by crediting all individuals with a collectively owned capital” (Vandaie, 2007, p.1). Although technology alone is not sufficient to directly affect knowledge management success, it is an essential foundation for the improvement of knowledge management capabilities (Iftikhar, 2003; Khalifa & Liu, 2003). It is clear that technology enables and supports core knowledge activities such as knowledge creation, knowledge sharing, knowledge distribution, and knowledge application (Gold, Malhotra, & Segars, 2001).
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