We would like to ask for sympathy from you. And the opportunity to work with amazon again
of the incident when the customer opens a case az We would like to clarify that. Since we do not have experience with cases like this
, we have all the evidence in the delivery. But customers do not receive the goods
, so the team would need time to consider finding a solution to the conclusion
amazon. Has a period of seven days, but not before the expiration of our account had been closed down before
we have a chance to tell solve our problems
if a case like this, we will refund the customer the full amount after. We are meeting with our team to address this issue. We concluded that adds steps to track shipments and inventory tracking as follows: 1. By sending a message to deliver and confirm shipment on amazon system Tracking number after every shipment to confirm the two. When we monitor the Supplier Tracking number that has already been dispatched. We will send the message that you have sent a reminder and to determine if the client does not get as questionnaire and let us go. How can we resolve this problem quickly. To the satisfaction of the customer history can help you and resolve our best customer. With regard to satisfaction, essentially , we are very proud to be a part of the Amazon. And hopes that the solution to our problem. Will give us the opportunity to be part of the Amazon, once again , we have tried our best to solve the problem, then we can contact the authorities of the usps and verify that the product is actually delivered. But customers do not receive the goods We need to consider and find evidence that customers do not get it because we have a Status of Tracking number that show delivered we have never experienced this before. Status displays, depending on the customer insisted that the delivery receipt. We need time to verify the authenticity and truth, to find solutions to this problem , which, if the customer does not receive the actual product, we will return the money back to the customer, of course. We understand the feelings of customers good the teams are finalized in a solution this time.
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