Care coordination in conjunction with the Command Center and WFO in analyzing the rate of Travel Agent is operating in order to achieve KPI's, including a joint solution in the event that happens, that is not normal.
Care coordination with WFO and Command Center to analyze the going rate. The performance of the Agent to achieve KPI's center as well as the solutions in the case of unusual events.
Care coordination with WFO and Command Center analysis the going rate, working of Agent to achieve KPI of centre includes a joint problem solving in the event of unusual .