The research about Factors affecting loyalty of service Starbucks coffee shop
in the Bangkok metropolitan area, this study
.Objective to study the various factors that affect the loyalty of using coffee shop star bucks.
to examine the quality of products and services, customer satisfaction
.And to study the image of products that affect loyalty in using coffee shop star
, bucks in the Bangkok metropolitan area
.In this study, we collected from users of Starbucks coffee shop in Bangkok and mon
ฑล were 415 People
the findings from survey research.
.Respondents were more female than male, the age 31 - 35 years
as many possible, followed by age between 36 - 40 years, 26 - 30 years. And the 41 years
.Senior year, respectively. Under 20 is minimal. The educational level of the.
degree was highest, followed by higher educational level bachelor's degree
.Education bachelor's degree respectively. In the occupation of the
mainly private employees, followed by receiving Royal, career, personal
.Temporary employees and employees of enterprises with minimal
income levels of the sample was in the 25, the 001 baht. The second is 15 001 20 000 baht,, -,,
20 001 - 25 000 baht,,, -, 10 001 15 000) and lower 10 000 baht, is final
.The structural equation model showed that
product quality and service quality have a direct influence on satisfaction of you
trade and the image of the product. And the indirect influence of loyalty
.The image of products direct to customers' satisfaction and loyalty.
and the last is the direct customer satisfaction loyalty.
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