Hotels and other accommodation
of hotel electronic distribution system is still relatively limited compared to other businesses in the tourism industry in the first phase will be adding information on room type. Description and price directly on the database, the data GDSs rooms. Spent available to travel agents worldwide information system database GDSs, however, did not match the hotel product and services. As a result, the structure of the database system GDSs are not compatible with the products and services the hotel offers a variety is also facing problems in maintaining the system. Adding or modifying data is used. Because each system is set up methods for communicating information (Protocol), and rules governing the placement of data (Syntax) different. Including the need to take a long time to make the information in the current
issue of the above, such as restricting access to products and services for hotels. Insufficient information And duration of action of too much information. Network hotels GDSs and pull data out of their systems. Which is known. The central reservation on the Internet (Central Reservations Systems or CRS) with database structure and operating methods for goods and services over the hotel. After the system was developed to connect the system to travel agents in GDSs. access to information Along with receiving a fee for each booking of hotel CRS System helps to manage room inventory and rates. As well as facilitating the performance of the sales call center (Central Telesales Offices) of the hotel group. These capabilities pose a tremendous advantage to the parent company. It is also the key to the success of its business, such as the Hilton and Intercontinental hotels, etc. However, the use of CRS systems that need capital and the cost of operating it. As a result, major hotel chains. Can only use this technology. The hotel is smaller than just a technical partnership with hotel partners, however, most hotels. (Especially not in the US) is not a hotel network or a combination of business under the brand name. Allows access to GDSs of these hotels is limited. The hotel is small and there is no network. No funding or specialized technology to make the hotel top. In the online travel There was only one way in which these hotels are able to take advantage of the growth of bookings online is a business with an online travel company and sell products and services through the Internet, these companies represent. In conjunction with the online travel company. Benefit greatly expanding the reach and increasing sales, however, joined the business in a commercial relationship with one party is an online travel company, only to have and maintain relationships with customers, not a hotel because power. in addition, an online travel company also offers various business models. To encourage Hotels The service was more like business model agent (Agent), the company will sell products and services by receiving commissions. Business model package (Packaged) the company will bid package to customers. Customers do not stay true. Vague business model (Opaque), the online travel company would not name the hotel offered to customers until trading room is complete. Hotel room rates can be reduced significantly. Although the public can not know, for example, in addition to operating more closely with online travel company. The hotel is also trying to increase sales on the Internet. The updated website Modify / add better graphics. To distinguish this hotel, with a trial network to distribute rooms through their mobile phones to avoid a technological backwardness. Technology systems for the performance of the hotel sector is divided into two technology systems that support travel and technology systems that support customer
- technology systems that support the hotel. The hotel staff is used by management to assist the operations of the hotel, including operational support systems and the food department. And most of it is focused on general management, increase control and improve the performance of daily tasks better
- technology systems that support customer applications. The technology is being used by customers directly in the room, such as a self-check. Audio in-room high-speed Internet connection. Door locking system, etc. The system is mainly caused by the demands of customers who enjoy the latest technology at their own home and expect to have the technology, the service for the duration of the stay, however, the charge customer service. guests still is unclear at present
, however. The system management features to extend more and more. Also pose challenges to such developments. The network hotels Trying to install a different system, more than the United States. Since the business environment with a variety of language, preferred currency. And cultural diversity And the various To make installation and operation systems. More complicated Thus causing difficulties and higher costs.
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