But if the error. The airline must be responsible for our passengers. The duties of the air at the moment is to apologize to passengers and passengers emotionally cool down.
But if you miss it. Airline passengers have a responsibility for everyone. Of air passengers at the time was already apologized to passengers calmed down.
But if you made a mistake. Airlines have to be responsible for the passengers to everyone, functions of the air at that time is apologize to passengers and make the passengers calm down.