During the first phase of research, the quality of service, it is common to measure the perception of the quality of service is a standard proxy of customer satisfaction implying a perfect relationship is created between the two. Now it will be more.The common position is to provide quality first, customer satisfaction (e.g. co-rani et al., 2000), research on early evidence that simple. -Customer satisfaction remains at the welfare services that have resulted in positive financial benefits:
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